Ordering and Delivery
When will I receive my order?
The average delivery time is 3-5 (working) days.
Our products are shipped directly from the supplier to you. This unique business model allows us to save significantly on storage and transportation costs, enabling us to offer products at lower prices than our competitors while covering the shipping costs ourselves.
The expected delivery time has passed—where is my order?!
Answer: In 99% of cases, orders are delivered within the expected delivery timeframe.
Unfortunately, an order may sometimes be delayed during the delivery process.
Delivery process
You can check the status of your order via the following link:
>> Click here to track your order <<
If you have not received your order 3 days after the expected delivery date, please contact us.
I am missing some items from my order—how is this possible?
Because we work with multiple suppliers, products may be shipped separately. If items are missing from your order, they usually arrive within 2–3 days. We apologize for the inconvenience.
What are the shipping costs?
We are responsible for the shipping costs of your order.
*Occasionally, we give away free items as part of a promotion. In such cases, we charge $6.95 for shipping to cover the costs.
Exchanges and returns
I am not satisfied with my order—can I return it?
Yes, you may return any order within 14 days, provided it is unused and undamaged, without stating a reason.
